| In some cases, you may get an error writing the DVD because your DVD media is not the right format (+R/RW or -R/RW) for your DVD writer. In other cases, it may be that your DVD writer can't recognize the brand of media you are using. Errors can also occur when the media you are using has a bad section on it. This is more frequent when using cheaper no-name brand media.
In many cases, updating the DVD writer's firmware will solve the problem since newer firmware will be more compatible with newer media. You can obtain the latest firmware for your DVD writer by using this link: Firmware Update Page. If after updating your firmware and trying another brands of media (like VerbatimDataLifePlus, Taiyo Yuden, Fuji, TDK, Maxell, or Pioneer) you still encounter burning errors, you can send us the burning log file and we'll try to help you out. Assuming you accepted the default folder during the installation process, you'll find the "C2CD.log" file in the "C:/Program Files/VSO/CopyToDVD" folder. You'll want to cut and paste the contents of this file into the contents of the email to send to our Support Staff. Please make sure no other applications are running while you are burning a DVD. Here is the list of possible conflicting applications. Some blank discs cave in under the intense heat generated by overclocking writing speeds. Reduce the writing speed to 2X and see if the error persists. You can manually choose the writing speed through the settings of the "CopyToDVD" application. |
